2455 Visitation Drive
Mendota Heights, MN 55120
The Peddler Store
Lisa Gray – Purchasing & Copy Center
651-683-1722 | lgray@vischool.org
Visitation Online Store Orders
Allison Robbins | allison@sloaneleighton.com
Please allow 7-10 business days for delivery.
Exchanges, Returns, and Replacement
TRACKING SHOWS ARRIVED
There’s not a whole lot we can do when the tracking info shows it as being delivered. We have the customer check with everyone in their household as someone else might have brought it in. Sometimes we have heard of a package going to a neighbor mistakenly or being left at a different/side door. In our experience, usually the package is located.
Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS so we also suggest having the customer contact their local post office and many times they can get in touch with the actual person who delivered it and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we can’t take responsibility and reship that order. In that case, any replacements would have to be at your expense. You can then make a replacement order in the app.
NO TRACKING OR NO MOVEMENT
If a package does not show any movement and has passed the allotted time for delivery we will send a new package at our cost to the customer. We may ask you to check with your customer to verify the address or supply us with a new shipping address.
SIZING EXCHANGE
Any returns due to size issues or second thoughts are totally up to you and how you would like to handle them, we don't offer exchanges or refunds in those situations.
PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement once the issue is deemed our fault.
US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order:
Once we receive this we will print a replacement product and send it right out!
Please note all sales are final.
THE PEDDLER SCHOOL STORE
The Peddler is Visitation's school store. Items offered at The Peddler include school uniforms, school supplies, gifts, Visitation sweatshirts, t-shirts, sweatpants and much more. The Peddler is located in the Heart of the School.
Open School Days: 11 a.m. -1 p.m.
Open after school on Tuesdays: 2-3:30 p.m.
